Frequently asked about our privacy policy
When you close your account, your login details and personal identifiers are deleted within seven days. Transaction records and payment history are retained for seven years where local law requires, then permanently removed. You can request immediate deletion by contacting our privacy team via live chat.
Yes. Open your account, go to Settings > Privacy & Data, and select Download My Data. We'll prepare a file containing your registration info, transaction history, gameplay records and any stored preferences. Download links remain active for 30 days.
No. We never sell personal data to advertisers, data brokers or other third parties. We share information only with payment processors and fraud-prevention partners where necessary to run your account and process withdrawals safely.
Payment details are tokenised immediately upon deposit — we store a secure reference code, not your actual wallet or card numbers. All payment transfers are encrypted. If you update your payment method in Settings, the old one is securely deleted after your next withdrawal clears.
Log out immediately and contact our support team via live chat. We'll review your account history, reverse any unauthorised transactions, and reset your password. Enable two-factor authentication in Settings to add an extra security layer to prevent future unauthorised access.
Yes. In your account Settings, go to Privacy & Data and uncheck Marketing Communications. You'll stop receiving promotional emails within 24 hours. You'll still receive essential account alerts like login notifications and withdrawal confirmations.
Our core privacy practices apply globally where we operate. Specific rights — like data portability and deletion timelines — depend on local law. For Indonesia, you can always request your data or file a concern with our support team during business hours.
